Warranty Submission Form
Reference Warranty Information Below
To report warranty issues on your project, please email warranty@bmrpoolandpatio.com with your name, address, contact information, and a description of your issue. Photographs or videos detailing the issue are a welcome addition to help us troubleshoot. A warranty representative will respond to your inquiry within two business days.
Please see the below information for warranty terms or visit our Frequently Asked Questions page for helpful tips!
JANDY POOL EQUIPMENT
Jandy equipment is warranted to be free from manufacturing defects in materials and workmanship. The majority of your Jandy equipment, including Pumps, Filters, Heaters, Heat Pumps, Controls, Salt Chlorinators, Valves, Lights (excluding bulbs), Fire & Water Features, and Polaris® Booster Pumps have an extended three-year warranty, however, cartridges and grids are only covered for one (1) year).
Replacement products, or parts, provided at no charge are warranted only until the original finished good’s warranty has expired. Purchased replacement parts are warranted for ninety (90) days from the date of retail purchase, with the exception of electronic salt water chlorine generator cells and electrodes, which are warranted for one (1) year.
Jandy manuals provide the information needed to ensure you get the best quality and long-term use out of your equipment. Jandy does not warranty abused or neglected equipment. Proper maintenance of your pool is crucial for proper long-term equipment function. It is recommended that your filter and salt cell be cleaned regularly. For full details and exclusions refer to Jandy.com
PLASTER
BMR warrants its work to be free from defects in material and workmanship for a period of one year from the date the pool is plastered. Warranty beyond one year is determined by the manufacturer. If stonescape (pebble) is your choice of plaster, it is the homeowner’s responsibility to complete and send in the manufacturer’s warranty card.
POOL TILE AND COPING
BMR provides a one-year tile and coping warranty. Your coping is a natural product with imperfections resulting in a wide variation of color and texture. Your coping is exposed to water, chemicals, wind & extreme temperatures so it is not uncommon for it to flake or become rough. BMR recommends that you check your pool coping quarterly to ensure that water still beads on the surface. We stock a stone sealer that is available for purchase.
LANDSCAPE
View & Download Warranty info here.
GUTTERS
Gutters- BMR offers a one-year warranty.
OUTDOOR KITCHENS, FIREPLACES, AND FIRE PITS
Outdoor Kitchens, Fireplaces, and Fire Pits- BMR offers a one-year workmanship warranty.
Automated outdoor screens
Download Warranty info here.
POLARIS CLEANERS
Polaris branded pressure-side pool cleaner models: TR35P, 380, 360, 360 Black Max™, 280, 280 TankTrax®, 280 Black Max, Polaris manufactured derivatives, and 3900 Sport automatic pool cleaners have an extended three-year warranty. Wheel bearings and “Factory Rebuild Kits” for Polaris pressure cleaners are warranted for one (1) year. All wearable parts, including but not limited to scratches/scrapes on body bottom due to normal wear and tear from pool surface, tires, sweep hose assembly, and bag are not covered under warranty. Wearable parts can be purchased on-line at Polarispool.com or most pool supply stores. Polaris Manuals can be found on the Polaris website.
GUNITE
Refer to your BMR contract Terms and Conditions page.
ELECTRICAL
BMR provides a one-year warranty for all electrical work on pools and outdoor living.
POOL PLUMBING
BMR provides a one-year plumbing warranty; excluding leaks due to lack of maintenance and acts of nature. To prevent over heating of pool equipment, always maintain proper water levels.
DECKING
Settling cracks are not covered under warranty. Refer to your BMR contract buyer information checklist for more details.
SPRINKLERS
BMR offers a limited one-year parts and labor warranty. Any damage to your irrigation system incurred by other sources other than BMR Pool and Patio, due to landscaping, dirt work, and/or drainage work is not considered a warranty item and will be billed directly to the homeowner.
ARBORS AND PATIO COVERS
BMR offers a one-year workmanship warranty.
APPLIANCES
Please refer to manufacturer’s warranty.
Bull Grill – https://www.bullbbq.com/warranty/grill-claim-form
Downloads
You may download the following information below by clicking on the respective pictures.
Building Pools, Patios AND Personal Relationships
When you choose BMR, you chose a family and real people. We will build you the backyard of your dreams.
Call Us For a Complimentary Consultation 972.221.3959!
What Our Clients Are Saying
Whether it’s a sleek infinity pool with mesmerizing views or a stunning outdoor living oasis featuring cascading waterfalls and intricate landscaping, BMR Pool & Patio promises to deliver exquisite craftsmanship and an unrivaled client experience.
Not sure how I can speak high enough of just how impressed we were with BMR with our Pool and Gable. From start to finish it was just an awesome experience. The level of communication and follow up was outstanding. Ky was the best to work with and the entire BMR team was amazing.
BMR is amazing. Professional, polite, timely, excellent work, fair price and they leave the workspace clean at the end of each day. Deliver what they promise without high pressure sales tactics. They stay engaged with the homeowner to ensure everything is done to specifications even if the homeowner requests changes. The before and after photos speak for themselves.
I highly recommend BMR! I just finished my fourth project with them over the last 20 years and 3 houses. This was a pool and patio extension which turned out beautifully. They are great at keeping you informed of every step in the process and moving things along quickly. Every person was easy to work with. Great team!
Fantastic experience with BMR. From design to finished pool, they were a solid company that stands by their word. We had a great project manager (Justin) and a highly engaged team to include personal involvement from company owners. And, they finished on time for our summer pool season.
My pool was finally finished last week. It seemed like a long time of construction and mud, but in this time of shortages and delivery issues, BMR did get it completed. Everyone at BMR beginning with Ryland, Heather, and Mike, and the ownership were considerate and efficient. They did exactly what they promised; they delivered a beautiful pool! I am extremely happy with my second BMR pool.
My wife and I were extremely impressed with the level of service provided by BMR from the initial meeting with their sales department to the construction phase all the way through punch out the experience has been top notch. I cannot say enough good things about working with BMR and would use them again!
BMR just completed our second pool with them and it turned out beautiful again. Tyler M nailed our design request with a modern spin on a lagoon pool and Mason Thane was great to work with throughout the project as the project manager. I was most impressed with the quality and detail of the stone masons (Jose) on my retaining wall , grotto and outdoor kitchen. Very good experience and high quality result!
Just finished our pool and outdoor living with BMR. We couldn’t be more thrilled! It is challenging times right now to build a pool and Mason was great at communicating and keeping the project moving. Given Mason’s experience he offered great suggestions to make our pool design the best. Thank you BMR and Mason!!
We choose BMR Pool and Patio to design and build this pool and outdoor living area 4 years ago. If you are going to invest in a project of this type, go with one of the best in the area. From the time we walked in to discuss design, right on through project completion BMR was top shelf.