Warranty

Reference Warranty Information Below.

Please call (469) 322-1815 or email Misty Sedillo, head of our warranty department, for assistance or questions.


Jandy Pool Equipment

Jandy equipment is warranted to be free from manufacturing defects in materials and workmanship. The majority of your Jandy equipment, including Pumps, Filters, Heaters, Heat Pumps, Controls, Salt Chlorinators, Valves, Lights (excluding bulbs), Fire & Water Features, and Polaris® Booster Pumps have an extended three-year warranty, however, cartridges and grids are only covered for one (1) year).

Replacement products, or parts, provided at no charge are warranted only until the original finished good’s warranty has expired. Purchased replacement parts are warranted for ninety (90) days from the date of retail purchase, with the exception of electronic salt water chlorine generator cells and electrodes, which are warranted for one (1) year.

Jandy manuals provide the information needed to ensure you get the best quality and long-term use out of your equipment. Jandy does not warranty abused or neglected equipment.  Proper maintenance of your pool is crucial for proper long-term equipment function. It is recommended that your filter and salt cell be cleaned regularly. For full details and exclusions refer to Jandy.com


Pentair Pool Equipment 

Please refer to Pentair's website regarding your warranty on equipment. The majority of your Pentair equipment has a three-year warranty, however, there are some exceptions. Pentair manuals provide the information needed to ensure you get the best quality and long-term use out of your equipment. Pentair does not warranty abused or neglected equipment.  Maintaining balanced pool chemistry is crucial for proper long-term equipment function. It is recommended that your filter and salt cell be cleaned regularly. Pentair colored pool light fixtures have a 3-year warranty; white light fixtures have a one-year warranty; white light bulbs have a 90-day warranty. The shaft seal on any Pentair pump has a one-year warranty.

A one-year, parts only, warranty is provided for non-Pentair equipment, including but not limited to: Blowers, Rainbow Chlorinators, and Del Ozoninator.


Polaris cleaners

Polaris branded pressure-side pool cleaner models: TR35P, 380, 360, 360 Black Max™, 280, 280 TankTrax®, 280 Black Max, Polaris manufactured derivatives, and 3900 Sport automatic pool cleaners have an extended three-year warranty. Wheel bearings and “Factory Rebuild Kits” for Polaris pressure cleaners are warranted for one (1) year. All wearable parts, including but not limited to scratches/scrapes on body bottom due to normal wear and tear from pool surface, tires, sweep hose assembly, and bag are not covered under warranty. Wearable parts can be purchased on-line at Polarispool.com or most pool supply stores. Polaris Manuals can be found on the Polaris website.


pentair pool cleaner

Pentair cleaner frames have a three-year warranty. All wearable cleaner parts are not covered under warranty. Wearable parts can be purchased on-line at www.Pentairpool.com or most pool supply stores. Pentair Manuals can be found on Pentair's website.


Plaster

BMR warrants its work to be free from defects in material and workmanship for a period of one year from the date the pool is plastered. Warranty beyond one year is determined by the manufacturer. If stonescape (pebble) is your choice of plaster, it is the homeowner's responsibility to complete and send in the manufacturer's warranty card.

To download the manufacturer's warranty card, click here.

White Plaster- download form here.


gunite

Refer to your BMR contract Terms and Conditions page.


Electrical

BMR provides a one-year warranty for all electrical work on pools and outdoor living


Pool Plumbing

BMR provides a one-year plumbing warranty; excluding leaks due to lack of maintenance. To prevent over heating of pool equipment, always maintain proper water levels. Check valves have a 90-day warranty.


Pool Tile and Coping

BMR provides a one-year tile and coping warranty. Your coping is a natural product with imperfections resulting in a wide variation of color and texture. Your coping is exposed to water, chemicals, wind & extreme temperatures so it is not uncommon for it to flake or become rough. BMR recommends that you check your pool coping quarterly to ensure that water still beads on the surface. We stock a stone sealer that is available for purchase.


Decking

Settling cracks are not covered under warranty. Refer to your BMR contract buyer information checklist for more details.


sprinklers

BMR offers a one-year parts and labor warranty. 


landscape/sod

Please refer to the Sub-contractors warranty information page.

Download SOD PDF here.


arbors and patio covers

BMR offers a one-year workmanship warranty.


gutters

Gutters- BMR offers a one-year warranty.


appliances

Please refer to manufacturer’s warranty.

Bull Grill - https://www.bullbbq.com/warranty/grill-claim-form 


Outdoor Kitchens, Fireplaces, and Fire Pits

Outdoor Kitchens, Fireplaces, and Fire Pits- BMR offers a one-year workmanship warranty.  


You may download the following Information by clicking on th respective pictures below. 

Contractors Certificate of Warranty

Contractors Certificate of Warranty

Atlas Soil Stabilization

Atlas Soil Stabilization

Concrete Maintenance Instructions

Concrete Maintenance Instructions


If you have a warranty concern, please contact Misty Sedillo via our contact page or by phone: (469) 322-1815