Frequently Asked Questions


Pool & Spa Care/Maintenance


Q- How do I care for my new pool and what are the ongoing maintenance items that need to be done?

A- Click here for PDF instructions


Q- How do I care for my new plaster now that my pool is full?

A- Click here for PDF instructions


Q- My pool and spa light are not working. What can I do?

A- Near your pool equipment there is an outlet with a GFCI that you can reset. That usually does the trick.


Q- Does my salt cell work during the winter?

A- When your water temperature gets below 53 Degrees F, the salt cell runs in the cold water off feature so it does not produce chlorine. A red light will appear and it will stay on while the salt cell is in this mode until the water temperature increases.


Q- Do I need to add chlorine to my pool during the winter?

A- You do not need to add chlorine unless you plan on heating the pool or spa. An easy way to add chlorine is to purchase a chlorine floater and place that in your pool with several chlorine tablets.


Q- How soon can I use my heater after the pool/spa has been plastered?

A- The manufacturer requires 21 days before using the heater.


Q- Why does my spa drain while the pool is in freeze protection mode?

A- During freeze protection, your settings alternate between pool and spa mode. Follow these instructions: menu, settings, delay, valves, ON. (If the valves are off, the spa will drain slightly into the pool.)


Q- Why does my pool water evaporate in cold temperatures?

A- Evaporation can occur due to wind and running water features. During freeze protection, when your pump is running continuously, you will have a lot of evaporation.


Q- What factors change my water chemistry quickly?

A- Here are a few factors that can change your water chemistry: rain, pets, multiple swimmers, high wind, dirt, and big temperature swings.


Q- What is the normal range for my pump to run?

A- You should run the pump at the lowest speed possible and still be able to accomplish the water feature look you are going for.


Q-Why is the water barely trickling out of my spa, and why are my water features weak?

A-If water is trickling, you may need to clean the filter. Anoter possibility is an obstruction in your skimmer basket or pump basket. Also be sure that your water level is full.


Q- What can happen when my filter pressure gets too high (i.e filters are dirty)?

A- Your heater will not fire, water features will run low, there will be minimal flow in the pool, algae problems, low chlorine levels, and your salt cell may not function properly. It is important to keep your filters clean.




Q- How do I remove calcium build up from tile and walls?

A- You can purchase a stainless steel wire brush. Mix 1-3 muratic acid to water solution. Wear gloves and apply to problem areas. Another option is to get a scale remover solution from your local pool supply store.


Q- Why do I have condensation on my concrete?

A- The difference in the humidity or air temperature and the temperature of the concrete can cause there to be condensation. It is normal and does not mean your concrete is defective in any way.


Q- Why is my stamped/sealed concrete have some white/cloudy patches?

A- These white patches are typically caused by moisture. This could come from a sprinkler or plant or flowering pot that is being watered and leaving the concrete moist.


Q- I need to re-stain my arbor, where can I purchase the stain?

A- BMR uses Ready Seal which can be purchased at Lowes.


Q- How often do I need to replace my DOS (Deco seal)?

A- DOS is the substance between your coping and decking that prevents water and moisture from getting underneath your deck and/or coping. DOS needs to be replaced every 3-7 years.